IMPORTANT CUSTOMER NOTICE: Please review the following terms and conditions carefully.  If you have any questions or concerns about these Terms & Conditions, please contact our office immediately. We are committed to working proactively with you.

Lake State Cleaning Terms & Conditions

These Terms & Conditions apply to all services quoted by Lake State Cleaning. By approving the quote, you agree to the following:

General Terms

• Pre-Existing Conditions: Lake State Cleaning is not responsible for any pre-existing damage or conditions, including but not limited to cracks, scratches, broken components, deteriorated materials, or failed installations.

• Weatherproofing Issues: We are not responsible for damage caused by improper sealing of windows, doors, vents, electrical outlets, or other components.

• Electrical Components: Customers are responsible for ensuring proper weatherproofing of all outdoor electrical equipment. We take reasonable precautions, but are not liable for electrical failures.

• Water Intrusion: We are not responsible for any water entry into structures due to insufficient sealing or structural defects.

House Washing & Soft Washing

• Pre-existing conditions on siding, windows, screens, or doors, including oxidation, faded paint, cracked glass, and deteriorated surfaces, are not covered.

• House washing does not include removal of adhesives, caulks, overspray, mortar, rust, efflorescence, fertilizer stains, or failing sealers unless otherwise specified. (Additional charges may apply.)

Roof Cleaning

• Lake State Cleaning uses a “soft wash” method designed to minimize risk. However, we are not responsible for:
  • Pre-existing shingle damage, deteriorated roofing materials, or improper prior repairs.

  • Water intrusion from vents, skylights, chimneys, or improperly flashed areas.

  • Accidental dislodging of loose debris or materials.

• Some organic stains may require time to lighten fully; results are not instant or guaranteed beyond initial appearance.

Our Roof Cleaning warranty is simple and straightforward:

• The warranty covers your roof against the return of black streaks caused by algae for five years from your original date of service.

• The warranty does NOT cover any of the following issues:  new moss growth, new lichen growth, general dirt and/or debris.

• In the event that black streaks become visible on your roof within the warranty period, Lake State Cleaning will return to spot treat the streaks as needed at no charge to you.  

• To qualify for the warranty, you must retain your original roof cleaning service receipt.

• Roof cleaning warranties ONLY apply to full roof cleaning services.  Partial roof cleaning services do not qualify.

Window Cleaning

• Exterior Cleaning Only unless otherwise specified.

• Screen Removal: Customer must remove screens before service.  If not removed, service will not be completed on those windows.

• Water-fed pole cleaning leaves windows spotless when completed properly; occasional spotting is possible based on water mineral content and window condition.

• Lake State Cleaning is not responsible for:
  • Scratched, cracked, or damaged glass or frames.

  • Leaks resulting from faulty seals or failure on the part of the customer to close/seal doors and windows.

Gutter Cleaning

• Gutter cleaning includes removal of debris from gutters and downspouts.

• We are not responsible for pre-existing damage to gutters, downspouts, fascia, or rooflines.

• Gutter guards, if present, are cleaned only on top unless otherwise arranged. We do not reinstall gutter guards.

• 30-Day No Clog Guarantee applies only if gutters were free of structural defects at time of cleaning.

• Heavy, compacted debris or long-neglected systems may require additional time and labor; additional charges may apply.
• 
  

Lake State Cleaning is not responsible for:

• Pre-existing damage to gutters, downspouts, fascia, or roof lines.

• Poor drainage due to improperly pitched or damaged gutters.

• Leaky seams in trays or downspouts.

Dryer Vent Cleaning

• Service involves removal of lint and debris from accessible dryer vent ducts using compressed air tools.

• Lake State Cleaning is not responsible for:
  • Pre-existing damage to ducts, vent caps, or dryer components.

  • Complete blockages caused by objects (such as bird nests) or collapsed ductwork, which may require disassembly or contractor services beyond the scope of this cleaning.

• Dryer vents that have not been maintained may not achieve full air flow even after cleaning; recommendations for repair or replacement will be provided if necessary.

Commercial Dryer Vent Cleaning Terms Of Service 

• * All dryer vents must be accessible from outside the building.  Any dryer vents that need to be accessed from inside the building or require passage through the building (eg., screened porches or balconies with no exterior access) will be excluded from service or cleaned at a revised rate.

• * The customer agrees to supply Lake State Cleaning with building prints or schematics that show the dryer vent locations and ductwork details if available.

• * It is the customer’s responsibility to provide Lake State Cleaning’s technicians with easy access to dryer vent outlets and aid in their locations as needed.

Paver Maintenance, Sanding & Sealing

• Repairs Not Included: This service does not include structural repairs such as resetting pavers, re-leveling surfaces, or replacing damaged materials, unless otherwise noted.

• Surface Condition: Abnormally large gaps, collapsing edges, sinking areas, and signs of erosion may indicate underlying structural failure. While sealing may help preserve appearance and function, it cannot correct pre-existing structural issues.

• Organic Growth: Sealing is effective at reducing the recurrence of organic growth such as weeds, moss, and algae. However, some regrowth over time is possible and considered normal. Ongoing maintenance—including manual removal and occasional spot treatments—will be necessary.

• Joint Sanding: Sanding is intended to fill joints and discourage weed growth and erosion. However, sand can settle over time due to rain, wind, traffic, or grading. Re-sanding may be required periodically to maintain optimal joint integrity.

• Surface Appearance: Variations in color and sheen may occur, especially if pavers have been previously sealed, exposed to weathering, or vary in porosity. Final appearance is affected by many variables and cannot be guaranteed to be uniform.

• Cure Time & Traffic: Customers must avoid foot and vehicle traffic on sealed areas for at least 24 hours (foot) and 72 hours (vehicle), or as otherwise directed. Early exposure can permanently damage the finish and void any workmanship guaranteeRaindrop Gutter Guard Installation.

• Preparation Requirements: Prior to installation, customers should review the “Gutter Cleaning” Terms & Conditions. All Raindrop Gutter Guard installations include an Ultimate Gutter Cleaning service. After the job is complete:
• You will receive a receipt of purchase via email—retain this for warranty registration.
• Register your guards at the official Raindrop website to activate the 20-year transferable warranty.

• Performance Expectations: Raindrop Gutter Guards are a high-performing system designed to prevent most clogs and debris buildup. However, in cases of extreme or prolonged rainfall, temporary gutter overflow may occur. This is not a product failure and is considered normal behavior for all gutter guard systems.

• Maintenance: While Raindrop significantly reduces the need for routine gutter cleaning, some debris accumulation may still occur—especially at roof valleys, corners, or under heavy tree cover. We recommend visual inspections and occasional cleanings to maintain peak performance.

• Limitations of Liability: Lake State Cleaning is not responsible for:
  • Pre-existing damage to gutters, downspouts, fascia, soffit, roofing, or any drainage-related component.

  • Roof debris that continues to build up and restrict drainage despite the presence of guards.

  • Water overflow caused by poor gutter system design, improper pitch, undersized downspouts, or pre-existing structural issues unrelated to our installation.

  • Drainage issues due to improper underground drainage design or clogged underground drain lines.

• Customer Support: If you observe persistent issues with gutter flow or debris, contact us. We offer inspections and will help determine whether the issue is product-related, installation-related, or due to another cause. We stand behind both our workmanship and the Raindrop product and will support you in resolving any problems.

• Scope of Service: Underground drain cleaning involves attempting to clear obstructions from buried drainage lines connected to gutter downspouts. Our standard cleaning process uses high-pressure water jets and mechanical equipment where appropriate to remove debris and restore flow.

Underground Drain Cleaning

• Limitations:
  • Underground drains are not part of the home’s gutter system warranty or Raindrop warranty coverage. They are separate systems maintained at the homeowner’s responsibility.
  • Underground drain cleaning is “best effort” service. Due to the nature of underground systems, we cannot guarantee full clearing or restoration of flow.

  • Lake State Cleaning is not responsible for:
    • Pre-existing damage to underground pipes (cracks, separations, root intrusion, collapsed sections, etc.).

    • Drainage failures due to improper design, installation errors, or non-standard materials (such as corrugated black plastic pipe, which is more prone to collapse).

    • Clogs or obstructions located beyond the accessible length of our cleaning equipment.

    • Obstructions caused by severe root intrusion, sediment buildup, or structural failures that require excavation or replacement.

• Inspection & Recommendations:
  • If underground lines cannot be cleared by standard cleaning methods, we may recommend third-party services such as hydro-excavation, camera inspections, or full drain replacement.

  • Customers will be advised in writing if further professional evaluation is necessary.

• Service Disclaimer: Attempting to clear underground drains carries a small risk of exacerbating pre-existing damage (e.g., widening cracks, disturbing fragile materials). By approving the quote, the customer acknowledges this risk.

Gutter Brightening

• Scope of Service: Gutter brightening is a cosmetic service designed to remove black streaks (“tiger striping”), oxidation, and general discoloration from the exterior-facing surface of rain gutters using professional-grade cleaners and hand scrubbing techniques.

• Pricing Assumptions:
  • Pricing assumes normal access around the structure.

  • Gutter protection systems (such as guards or screens) must be disclosed prior to service. These may affect pricing due to labor and access limitations.

  • If unusual access or conditions are identified at the time of service, we will notify you before proceeding with any price adjustments.

• Performance Expectations:
  • Our cleaning method is industry-standard and highly effective at removing most oxidation and streaking.

  • Results may vary depending on:
    • The length of time stains have been present.

    • The level of oxidation or surface deterioration.

    • The quality, age, and type of gutter material.

  • In some cases, older or lower-grade gutters may not respond as well to cleaning, and some discoloration may remain.

• Limitations:
  • This is a surface-level cleaning only and does not involve painting, polishing, or restoration.

  • Lake State Cleaning is not responsible for faded paint, chalky coatings, or finish degradation that limits the effectiveness of cleaning.

  • Gutter brightening does not include cleaning the interior of gutters unless specifically quoted as a combined service.

• Customer Responsibility:
  • Ensure work areas are clear and accessible prior to our arrival.

  • If there are concerns about finish sensitivity or prior coatings, please notify us before service begins.

Important Customer Responsibilities

• Ensure water and electrical service are available at time of service.

• Secure pets and children away from work areas.

• Remove any personal property that may be impacted by cleaning activities.

• Notify Lake State Cleaning of any special concerns prior to service.

Thank you for choosing Lake State Cleaning. We look forward to delivering world-class results while protecting your property to the best of our ability.