Why should I have Lake State Cleaning soft wash my house?

The condition of your home's siding can make or break it's curb appeal.  Green stains caused by algae, cobwebs, dirt and debris can all significantly detract from the beauty of your home.  Lake State Cleaning employs the use a low pressure, soft wash method to safely and effectively clean your home's siding.  The results are immediate, dramatic and long lasting!

What do I need to do to be ready for my house washing service?

We just need a few simple things from you prior to your service:

• Please make sure all windows and doors are shut tightly and locked up.  We wouldn't want to get any water inside your house!
• Please make sure your pets are inside during the service.  We don't offer pet bathing, so you'll have to call someone else for that 🙂
• We will need access to a functional exterior water source.
• Your exterior windows will be rinsed with detergent and water as part of our cleaning process. House washing is NOT an adequate substitute for window cleaning.  If you would like to talk about exterior window cleaning service, please give us a call or email and we can put a package together for you.

Our Terms Of Service

Lake State Cleaning is not responsible or liable for any of the following conditions or situations:

• Pre existing damage to siding, windows, frames, sills or screens, including but not limited to:
  • Scratches, scrapes, etc.
  • Torn, bent or loose screens
  • Oxidized frames, sills or screens
  • Cracked or damaged glass
• Preexisting damage to surfaces such as concrete, pavers, stonework, brick and tile.
• Oxidization on vinyl or metal siding or on gutter faces. (This staining may be removable for an additional charge.  Please call for details.)
• Electrical issues, including tripped breakers, fires, damage to exterior electronics, etc. due to improper weatherproofing. (Note that our technicians use a variety of means to thoroughly protect sensitive exterior electrical components.)
• Water entry into building due to improper or inadequate weatherproofing of windows, doors, vents, roof components, etc.

General house washing service does not include removal of the following (these items may be removable at an additional charge, please speak with your sales representative for more details):

• Glue, caulk or other adhesive residue
• Paint overspray, splatters, drips or brush marks
• Mortar, concrete, or other hard debris
• Non-organic staining and discoloration such as rust, efflorescence, calcium deposits, irrigation runoff, fertilizer stains, etc.
• Failing, faded or peeling sealers or other coatings.
• Oxidization on siding, fascia, soffit or gutters.

Why should I have Lake State Cleaning clean my roof?

The appearance of your roof can make or break it's curb appeal.  Dark stains caused by algae, moss, lichen and debris can all significantly detract from the beauty of your home.  

Lake State Cleaning's Powerwash University Certified Technicians use a low pressure, soft wash method to safely and effectively clean your roof.  The results are immediate, dramatic and long lasting!

What do I need to do to be ready for my roof cleaning service?

We just need a few simple things from you prior to your service:

• Please make sure all windows and doors are shut tightly and locked up. We wouldn't want to get any water inside your house!
• Please make sure your pets are inside during the service.  We don't offer pet bathing, so you'll have to call someone else for that 🙂
• We will need access to a functional exterior water source.
• We recommend that you water your plants and landscaping thoroughly before and for several days after our visit.  It's also a smart idea to add some extra fertilizer to your soil as needed.

Tell me about your 5-year roof cleaning warranty?

Our warranty is simple and straightforward:

• The warranty covers your roof against the return of black streaks caused by algae for five years from your original date of service.
• The warranty does NOT cover any of the following issues:  new moss growth, new lichen growth, general dirt and/or debris.
• In the event that black streaks become visible on your roof within the warranty period, Lake State Cleaning will return to spot treat the streaks as needed at no charge to you.  
• To qualify for the warranty, you must retain your original roof cleaning service receipt.
• Roof cleaning warranties ONLY apply to full roof cleaning services.  Partial roof cleaning services do not qualify.

Should I be concerned about my plants and landscaping?

Short answer: Yes.

Roof cleaning always carries an inherent risk to your landscaping and plant life.  We can't guarantee that some of your landscaping will not be affected by the cleaning process (and you should seriously question any roof cleaning contractor who does make such aguarantee...)

What we do guarantee is that we'll take every precaution possible to protect your plant life.  We also guarantee that if something negative does happen after your cleaning service, we will be there for you to help you get it rectified.

In order to mitigate as much risk as possible, we use a variety of strategies to protect landscaping and plant life:

• Collection and/or diversion of run-off.
• Dilution of over spray and run off before, during and after the job.
• We apply a neutralizing agent to soil and plant life where necessary.
• Coverage of delicate plant life with breathable tarps.

These precautions protect your plants as much as possible.  In the event that you do notice any issues after service, such as wilting or browning leaves, wilting flowers, etc., please give us a call.  We promise to take care of you!

What if I have moss on my roof?

Our cleaning process is very effective in terminating moss.  However, we want you to have realistic expectations.

After the roof cleaning process is complete, moss will turn white.  This is a clear indication that it is dead to the root.

If you see no improvement in appearance after several weeks, just give us a call and we'll come back to assess the situation.

Our Terms Of Service

Lake State Cleaning is not responsible or liable for any of the following conditions or situations:

• Pre existing damage to siding, windows, frames, sills or screens, including but not limited to:
  • Scratches, scrapes, etc.
  • Torn, bent or loose screens
  • Oxidized frames, sills or screens
  • Cracked or damaged glass
• Preexisting damage to surfaces such as concrete, pavers, stonework, brick and tile.
• Oxidization on vinyl or metal siding. (This staining may be removable for an additional charge.  Please call for details.)
• Electrical issues, including tripped breakers, fires, damage to exterior electronics, etc. due to improper weatherproofing. (Note that our technicians use a variety of means to thoroughly protect sensitive exterior electrical components.)
• Water entry into building due to improper or inadequate weatherproofing of windows, doors, vents, roof components, etc.

What do I need to do to be ready for my window cleaning service?

We just need a few simple things from you prior to your service:

• If we are only cleaning your outside windows, please make sure all windows and doors are shut tightly and locked up. We wouldn't want to get any water inside your house!
• If we are only cleaning your outside windows, please discuss any exterior screens with our scheduler.  Most outside screens need to be removed from inside, so we'll have to co-ordianate with you on that.
• Please make sure your pets are inside during the service.  We don't offer pet bathing, so you'll have to call someone else for that 🙂
• We will need access to a functional exterior water source.
• If you have any valuable items on your window sills or near your windows, it would be a good idea to move them to a safe place prior to our arrival.
• Please move outdoor furniture a couple of feet away from any windows and doors you would like cleaned.  That will give out technicians room to work.

What if it rains on the day of my scheduled service?

In order to stay on schedule, we do work in light rain situations.  We find that it's rare for rain to affect clean windows, but it does happen sometimes.  No worries!  We offer the area's only 2 Day Rain Guarantee.  If rain spots up your windows within two days of service, we will come back and touch up as needed at not cost to you!

Our Terms Of Service

Lake State Cleaning is not responsible or liable for any of the following conditions or situations:

• Pre existing damage to siding, windows, frames, sills or screens, including but not limited to:
  • Scratches, scrapes, etc.
  • Torn, bent or loose screens
  • Oxidized frames, sills or screens
  • Cracked or damaged glass

General window cleaning service does not include removal of the following (these items may be removable at an additional charge, please speak with your sales representative for more details):

• Excessive hard water staining
• Mineral deposits, including rust stains
• Excessive glue, caulk or other adhesive residue
• Paint overspray, splatters, drips or brush marks
• Mortar, concrete, or other hard debris

What Do I Need To Do To Be Ready For My Gutter Cleaning Service?

We just need a few simple things from you prior to your service:

• We will need access to a functional exterior water source.
• We will bag up the gutter debris for disposal for you.  Please let the crew leader know where you would like the refuse left.
• That's pretty much it!
• Please be advised that our Standard and Ultimate gutter cleaning packages include cleaning downspouts to ground level.  They DO NOT include cleaning underground drains (these can be cleaned at an additional charge, please call for details.)

Do I Need To Do To Be Home For My Gutter Cleaning Service?

No, you don't!  We are happy to perform the work and process your payment after it's completed.  We'll email you a receipt and the photos of your clean gutters, usually within just a couple of hours.  How convenient!

Tell Me About Your Gutter Cleaning Guarantee.

Lake State Cleaning offer's Michigan's best gutter cleaning promise- the 14-Day No Clog Guarantee.  If your gutters develop a new problem within two weeks of service, just give us a call.  We'll return promptly to address the issue, and at no cost to you!

What's Included And What's Not.

Our gutter cleaning packages include trays and downspouts to ground level.  If you have underground drains we can clean those as well, but it's a separate charge.  Ask for details.

Gutter cleaning packages cover the INSIDES of your trays and downspouts.  The exterior surfaces are not included.  Outside surfaces can be cleaned of debris, dirt, mold, and oxidization as a separate service.  Ask for details.

Our Terms Of Service

Lake State Cleaning is not responsible or liable for any of the following conditions or situations:

• Preexisting damage to siding, gutters, downspouts and drains.
• Preexisting damage to gutter guards and/or covers.
• Loose hangers, rotted or broken fascia, or other pitch and fastener related gutter issues.

What do I need to do to be ready for my power washing service?

We just need a few simple things from you prior to your service:

• Please make sure all windows and doors are shut tightly and locked up.  We wouldn't want to get any water inside your house!
• Please make sure your pets are inside during the service.  We don't offer pet bathing, so you'll have to call someone else for that 🙂
• We will need access to a functional exterior water source.
• Please move any outdoor furniture away from surfaces that are scheduled to be cleaned.  If you need assistance with this, or would prefer to have us handle it, please let us know during the booking process.

Our Terms Of Service

Lake State Cleaning is not responsible or liable for any of the following conditions or situations:

• Pre existing damage to siding, windows, frames, sills or screens, including but not limited to:
  • Scratches, scrapes, etc.
  • Torn, bent or loose screens
  • Oxidized frames, sills or screens
  • Cracked or damaged glass
• Preexisting damage to surfaces such as concrete, pavers, stonework, brick and tile.
• Electrical issues, including tripped breakers, fires, damage to exterior electronics, etc. due to improper weatherproofing. (Note that our technicians use a variety of means to thoroughly protect sensitive exterior electrical components.)
• Water entry into building due to improper or inadequate weatherproofing of windows, doors, vents, roof components, etc.

General power washing service does not include removal of the following (these items may be removable at an additional charge, please speak with your sales representative for more details):

• Glue, caulk or other adhesive residue
• Paint overspray, splatters, drips or brush marks
• Mortar, concrete, or other hard debris
• Non-organic staining and discoloration such as rust, efflorescence, calcium deposits, irrigation runoff, fertilizer stains, etc.
• Failing, faded or peeling sealers or other coatings.

What do I need to do to be ready for my paver cleaning service?

We just need a few simple things from you prior to your service:

• Please make sure your pets are inside during the service.  We don't offer pet bathing, so you'll have to call someone else for that 🙂
• We will need access to a functional exterior water source.
• Please move any outdoor furniture away from surfaces that are scheduled to be cleaned.  If you need assistance with this, or would prefer to have us handle it, please let us know during the booking process.

Things To Be Aware Of:

• The paver cleaning process sometimes results in loss of sand between the paver joints.  You may notice gaps between your pavers after the cleaning process.  In some cases, this is unavoidable.
• Having the proper amount of joint sand in between pavers is important- this sand helps to stabilize the pavers and keep them in place.
• It may be advisable to have your pavers re-sanded after our cleaning service.  This service is NOT included unless specifically mentioned in your proposal but can be performed with an additional charge.  Ask for details.
• If you have additional questions about re-sanding or sealing pavers, talk with your sales consultant.  They will be happy to help you.

Our Terms Of Service

Lake State Cleaning is not responsible or liable for any of the following conditions or situations:

• Pre existing damage to siding, windows, frames, sills or screens, including but not limited to:
  • Scratches, scrapes, etc.
  • Torn, bent or loose screens
  • Oxidized frames, sills or screens
  • Cracked or damaged glass
• Preexisting damage to surfaces such as concrete, pavers, stonework, brick and tile.
• Issues relating to poor drainage, erosion, uneven settling, etc.

General power washing service does not include removal of the following (these items may be removable at an additional charge, please speak with your sales representative for more details):

• Glue, caulk or other adhesive residue
• Paint overspray, splatters, drips or brush marks
• Mortar, concrete, or other hard debris
• Non-organic staining and discoloration such as rust, efflorescence, calcium deposits, irrigation runoff, fertilizer stains, etc.
• Failing, faded or peeling sealers or other coatings.

Why should I have Lake State Cleaning remove my ice dams?

Ice dams can lead to leaks inside the walls of your home, causing thousands in damage.  When you need ice dams gone, you need them gone quickly and safely.  That's why we use the power of low pressure steam.  Steam provides instant relief for your roof and can clear away ice dams in a matter of hours.  It is safe and gentle for your shingles, too.

What do I need to do to be ready for my ice dam removal service?

We just need a few simple things from you prior to your service:

• Please make sure all windows and doors are shut tightly and locked up. We wouldn't want to get any water inside your house!
• Please make sure your pets are inside during the service.  We don't offer pet bathing, so you'll have to call someone else for that 🙂
• We will need access to a functional exterior water source.  You may need to temporarily turn one on during our service (don't worry, you can turn it off again as soon as we are done.)
• We will need access to a functional 110v electrical outlet.  This can either be inside our outside.

Our Terms Of Service

Lake State Cleaning is not responsible or liable for any of the following conditions or situations:

• Preexisting damage to siding, gutters, downspouts and drains.
• Preexisting damage to gutter guards and/or covers.
• Loose hangers, rotted or broken fascia, or other pitch and fastener related gutter issues.
• Preexisting damage to shingles, fascia, soffit or other roof components.
• Electrical issues, including tripped breakers, fires, damage to exterior electronics, etc. due to improper weatherproofing. (Note that our technicians use a variety of means to thoroughly protect sensitive exterior electrical components.)
• Water entry into building due to improper or inadequate weatherproofing of windows, doors, vents, roof components, etc.

What do I need to do to get prepared for my Gutter Protection installation?

We just need a few simple things from you prior to your service:

• Please review the Gutter Cleaning section of this FAQ.  Raindrop and FlowGuard installations INCLUDE an Ultimate Gutter Cleaning service.
• After the service is complete, you'll receive an email with your receipt of purchase.  You should save or print this receipt.
• Register your new Raindrop Gutter Guards to activate your 20-year transferrable warranty.  You can fill out Raindrop's Warranty Registration Form at this link.
• Your receipt serves as your FlowGuard Warranty

I have gutter guards installed, but sometimes I still see water flowing over my gutters and onto the ground.  Why is that happening, and what should I do?

Great question!  It's important to understand that, in cases of extremely heavy rain, ANY gutter protection product can struggle to keep up.  It's perfectly normal to see some drainage overflow in the rare case that we get extreme rainfall.

If you are concerned that there are issues with your gutter guards, whether it be debris causing drainage restrictions, installation problems, or some other concern, just give us a call.  We will arrange for an inspection and either help you rectify the issue or help you assess what's actually causing the problems you are seeing.

The Lake State Cleaning team backs our work and our products 100%.  We'll be here for you if you ever have any issues or concerns!

Our Terms Of Service

Lake State Cleaning is not responsible or liable for any of the following conditions or situations:

• Pre existing damage to gutters, downspouts, underground drains, fascia, soffit or any other items related to your home's drainage system.
• Excessive debris on roofs due to trees, leaves, etc.
• Poor gutter performance due to improper mounting, pitch issues, downspout placement or design, or any other improperly installed drainage products.